Section 7: Evaluation

7.1A Describe the method that will be used to periodically evaluate the effectiveness of the plan in meeting the objectives established in Section 1. The description must include the State’s evaluation of satisfaction by individuals with significant disabilities who have participated in the program. 34 CFR 364.38

Specific indicators have been identified for each goal cited in the SPIL. The SILC will annually, as well as intermittently, review its progress through its regular meetings via input from DSU representatives, CIL representatives, joint preparation and review of federal reports, and feedback from other entities regarding independent living issues and concerns for Texans with disabilities.

Additional opportunities for assessing effectiveness include acquisition of input from consumers through:

• Inviting public comment during each regularly scheduled meeting of the SILC
• Posting a copy of the SPIL on the Internet and providing a method for consumer and public comment
• Reviewing public input collected by other entities, including but not limited to, the Designated State Units (DSUs) and the Centers for Independent Living (CILs)
• Presenting up-to-date information on the implementation of the State Plan at the annual independent living conference and soliciting public comment
• Maintaining a toll-free telephone line for public access.

Consumer satisfaction is addressed through several methods. The DSUs have established processes to solicit feedback from consumers served to identify satisfaction with services and their IL program experience. Data is collected and compiled by independent evaluators and reviewed by the SILC. The SILC Chair participation as a standing member of the State Rehabilitation Council affords the opportunity for dialog, input, updates and annual reporting and review regarding SILC activities.

The network of CILs in Texas has implemented a standard consumer Satisfaction Questionnaire that is distributed to consumers. Analysis of responses is included in the 704 reports which are provided to the SILC for review. Consumers are invited to express satisfaction or concerns with the IL service delivery system at all SILC meetings or through the council’s toll free telephone line. Consumers are informed of the availability of the Client Assistance Program as a means of resolving concerns.

Next, Section 8: State-Imposed Requirements